In December, the customer came to China to participate in my factory. I gave him a detailed introduction to each part of the machine, and the customer was very satisfied. However, after leaving our factory, he visited three other factories. I'm very worried.
In January 2021, the customer had a good impression of our machine and asked for another part, but after seeing this part, I made it clear that this part was produced by our factory and we have a patent. Only in this way can the customer understand that another company originally purchased our holidays.
Because of the influence of COVID-19, the international ocean freight charges continue to increase. In order to reduce the cost of shipping, I told him that he could purchase anything else he needed and send it to my factory. I would arrange to send it with the machine, and the customers were very happy.
Before the arrival of the machine, we sent all the drawings and the customer made the basic production. Although the engineer could not reach the factory, the customer was very professional and went very smoothly.
The machine arrived at the customer's factory safely, and the customer was shocked by the exquisite appearance.
After patient guidance and installation, the machine has been running normally, and the customer sent a praise email. At the same time, tell us that he hopes to continue to come to China after the epidemic, and he still has extruders to buy.